return / return policy

return / return policy

Reflection period/return

Sometimes you may want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

You will have another 14 days to return your product after cancellation. You will then be credited the full order amount including shipping costs. Only the return costs from your home to the web shop are for your own account. These costs are approximately € 7.25 per parcel, for the exact rates please consult your carrier's website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging. To exercise this right, please contact us via [E-MAILADRES]. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packed when returning it.

Product exchange?

Would you like to exchange your product? That's no problem at all. You can contact [E-MAILADRES] to do so. However, you will bear the cost of returning the product yourself."

I gave the wrong delivery address!

Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.