General terms and conditions

You have the right to cancel your order up to 14 days after receipt without giving any reason. You will have another 14 days to return your product after cancellation. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the shop are for your own account. These costs are approximately 7.25 per parcel, for the exact rates please consult your carrier's website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging. To exercise this right, please contact us at info@lyluah.sr We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.

Article 1. DEFINITIONS

The capitalised definitions below have the following meanings in the context of these general terms and conditions:
a. Professional regulations: the professional and conduct rules to which all accountants are subject due to registration in the NBA's Register of Accountants;
b. Documents: all information or data made available to Contractor by Principal; all data produced or collected by Contractor in the context of the execution of the Assignment / Agreement; and all other information of any relevance to the execution or completion of the Assignment. The aforementioned information may or may not be stored on tangible or intangible data carriers and may or may not be held by third parties;
c. Employee: a natural person employed by or associated with the Contractor, whether or not under an employment contract;
d. Assignment / Agreement: the assignment agreement, whereby the Contractor undertakes towards the Principal to perform certain Work;
e. Client: the natural person or legal entity that has given the Contractor the Assignment to perform Work;
f. Firm: the firm that has accepted the Engagement. All Assignments shall be accepted and performed exclusively by the Firm, not by or on behalf of an individual Employee, even if the Client has expressly or tacitly granted the Assignment with a view to its performance by a particular Employee or particular Employees. Sections 7:404, 7:407 (2) and 7:409 of the Dutch Civil Code are expressly excluded from application;
g. Work: all work and operations to be performed by the Contractor for the Client for which an Assignment has been given and which have been accepted by the Contractor, as well as all resulting work and operations for the Contractor.

Article 2. APPLICABILITY

1. These general terms and conditions apply to: all offers, quotations, Assignments, legal relationships and Agreements, by whatever name, whereby the Contractor undertakes/will undertake to perform Work for the Client, as well as to all Work resulting therefrom for the Contractor.
2. Deviations from and additions to the Engagement and/or these general terms and conditions shall only be valid if they have been expressly agreed in writing in, for example, a (written) Agreement or (a further) engagement confirmation.
3. If any condition in these general terms and conditions differs from a condition in the order confirmation, the condition in the order confirmation shall prevail as regards the contradiction.
4. These general conditions also apply to any additional or follow-up orders.
5. The applicability of the Client's general terms and conditions is hereby expressly rejected by the Contractor.
6. These general terms and conditions may also be invoked by those natural and legal persons who are directly or indirectly involved in any way, whether or not under an employment contract, in the provision of services to the Client by or on behalf of the Contractor.

Article 3. DATA PROVIDER

1. The Client is obliged to make all Documents that the Contractor believes it needs for the correct execution of the Assignment in the desired form, in the desired manner and on time available to the Contractor. The Contractor shall determine what is to be understood by timely, the desired form and the desired manner.
2. The Client guarantees the accuracy, completeness and reliability of the Documents provided by it, even if they originate from third parties, unless the nature of the Assignment dictates otherwise.
3. The Client shall indemnify the Contractor against losses resulting from incorrect or incomplete Documents.
4. The extra costs and extra hours incurred by the Contractor, as well as any other damage suffered by the Contractor, due to the Client's failure to provide Documents required for the performance of the Work, or to do so on time or properly, shall be at the Client's risk and expense.
5. In case of electronic transmission of information - including (but not limited to) tax returns, annual accounts, reports - from (and on behalf of) the Client by the Contractor to third parties, the Client shall be deemed to be the party signing and transmitting the relevant information.
6. The Contractor is entitled to suspend the execution of the Assignment until the Client has fulfilled the obligations mentioned in the first paragraph.
7. Upon the Client's first written request, the Contractor shall return to the Client the original Documents provided by the Client.

Article 4. EXECUTION OF CONTRACT

1. The Contractor shall perform the Assignment to the best of his ability and with due observance of the applicable laws and (professional) regulations.
2. The Contractor shall determine the manner in which the Assignment will be performed and by which Employee(s).
3. The Contractor has the right to have Work performed by a third party appointed by the Contractor.

Article. (PROFESSIONAL) REGULATIONS

1. The Client shall cooperate fully with the Contractor's obligations under the applicable (Professional) regulations.
2. The Contractor shall take appropriate measures to protect personal data and other confidential information originating from the Client. The Engaged Firm shall inform Employees and third parties to be engaged of the confidential nature of the information. Processing of personal data by Provider shall take place in accordance with the applicable (inter)national laws and (Professional) regulations in the field of personal data protection.
3. The Client is aware that the Contractor is in some cases required by (inter)national laws or (Professional) regulations to disclose confidential information of the Client. To the extent necessary, Client hereby gives its consent and cooperation to such disclosure, including (but not limited to) in cases where Contractor:
(Professional) regulations and become known during the performance of his Work, has to report unusual transactions carried out or planned to the authorities set up by the government for that purpose;
must file a fraud alert in certain situations;
is obliged to conduct an investigation into the (identity of) Client or its client.
4. The Contractor excludes any liability for damage incurred by the Client as a result of the Contractor's compliance with the laws and (professional) regulations applicable to him.
5. The parties will impose their obligations under this article on third parties to be engaged by them.

Article 6. INTELLECTUAL PROPERTY

1. The execution of the Engagement by the Contractor does not also imply the transfer of intellectual property rights vested in the Contractor. All intellectual property rights created during, or resulting from, the execution of the Engagement shall belong to the Contractor.
2. The Client is expressly forbidden to reproduce, disclose or exploit the products subject to the Contractor's intellectual property rights or products subject to intellectual property rights regarding the use of which the Contractor has acquired user rights. This includes, for example (but not exclusively): computer programmes, system designs, working methods, advice, (model) contracts, reports, templates, macros and other intellectual products.
3. The Client is not permitted to make the products referred to in the second paragraph available to third parties without the Contractor's prior written consent. This does not apply in the event that the Client wishes to obtain an expert opinion on the Contractor's performance of the Work. In that case, the Principal will impose its obligations under this article on the third parties it engages.

Article 7. FORCE MAJEURE

1. If the parties cannot fulfil the obligations under the Agreement, or cannot fulfil them on time or properly, as a result of force majeure within the meaning of Article 6:75 of the Dutch Civil Code, those obligations shall be suspended until the parties are still able to fulfil them in the agreed manner.
2. If the situation referred to in the first paragraph arises, the parties have the right to terminate the Agreement in writing in full or in part and with immediate effect, otherwise without any right to compensation.
3. If the Contractor has already partially fulfilled the agreed obligations when the force majeure situation arises, the Contractor is entitled to invoice the Work performed separately and in the interim and the Client must pay this invoice as if it were a separate transaction.

Article 8. HONORARY AND COSTS

1. The Work performed by the Contractor is charged to the Client on the basis of time spent and costs incurred, unless the parties explicitly agree otherwise such as, for example, payment of a fixed price. Payment of the fee does not depend on the result of the Work unless agreed otherwise in writing. Travel time and accommodation expenses for the purposes of the Work will be charged separately.